Reach a person when the automated path must stop.
Use the support address for billing, licensing, product access, or a safety escalation. High-risk and inconclusive cases remain outside automated repair.
Effective July 29, 2026Contact support
Email support@aipcrescue.com with a brief description of the issue and the product or license involved. Do not attach diagnostic reports unless support asks for a specific redacted export.
Never send secrets
Do not email passwords, multifactor codes, recovery phrases, payment-card details, personal files, browser data, remote-control credentials, or an unredacted Windows report. AI PC Rescue support will not ask for those items by email.
Urgent safety escalation
Disconnect the affected computer from the network and stop sensitive activity if ransomware, active account theft, or immediate financial harm is suspected. The automated product must stop rather than make a risky or inconclusive change. Use independently verified emergency, financial-institution, law-enforcement, or qualified local support channels when the situation requires them.
Billing and cancellation
Include the offer name and a non-sensitive description of the problem. Never send a full license key. Subscription customers can also open Stripe's secure billing portal from the license page to update payment details or cancel renewal.